Energieversorger letter explained in English
Energy supplier. The company that sells you electricity, gas or district heating.
Letters you may get
- Jahresabrechnung — the yearly bill
- Teilbetragsvorschreibung — your regular part payment changes
- Mahnung — a reminder; a later one may warn that they will cut off supply (Abschaltung)
What to do
- If they warn they will cut off supply, call them right away and ask for a payment plan.
- Households have a right to basic supply (Grundversorgung), even with debts. They may ask for a deposit or a prepayment meter.
- Find the deadline. Look for “Frist”, “bis zum”, “innerhalb”.
- Write the reference number from the letter on everything you send back, and keep copies.
- If you disagree with a decision, object in writing before the deadline (“Beschwerde”, “Vorstellung”, “Einspruch”, “Beschwerde”). See the template.
Questions
What is the Energieversorger?
Energy supplier. The company that sells you electricity, gas or district heating.
How long do I have to answer a letter from the Energieversorger?
It depends on the letter. Look for words like “Frist”, “bis zum”, “innerhalb” — they mark the deadline. In Austria, an official letter sent by normal post usually counts as delivered on the 3rd working day after it was posted. A registered letter (RSa or RSb) counts as delivered on the day you get it — or, if you were not home, usually on the first day you can pick it up at the post office. To object, the letter usually names the way to do it (“Beschwerde”, “Vorstellung”, “Einspruch”, “Beschwerde”).
Can I read a Energieversorger letter in English?
Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in German. Your letter never leaves your device.
Other offices in Austria
Finanzamt Österreich · Familienbeihilfe (Finanzamt Österreich) · AMS (Arbeitsmarktservice) · Magistrat / Bezirkshauptmannschaft · MA 35 / Niederlassungsbehörde · Meldeamt / Meldeservice · ÖGK (Österreichische Gesundheitskasse) · SVS (Sozialversicherung der Selbständigen)