Energieleverancier (Eneco, Vattenfall, Essent…) letter explained in English
Energy supplier. The company that sells you electricity and gas. You usually pay a fixed amount each month and get a yearly bill.
Letters you may get
- Jaarafrekening — the yearly bill after a meter reading
- Termijnbedrag — your new monthly advance payment
- Aanmaning — an unpaid bill
- Afsluiting — they plan to cut off your supply
What to do
- Before they can cut off your energy, they must try to help you first, for example with a payment plan or debt help. From 1 October to 1 April they usually may not cut you off.
- Find the deadline. Look for “termijn”, “uiterlijk”, “binnen”.
- Write the reference number from the letter on everything you send back, and keep copies.
- If you disagree with a decision, object in writing before the deadline (“bezwaar”, “beroep”, “verzet”). See the template.
Words you may see
- termijn
- Time limit or deadline. In payment letters, a termijn can also be one instalment.
- aanmaning
- Formal payment demand. You paid late, and costs are often added.
- jaarafrekening
- Yearly bill. It compares what you used with the advance payments you made.
Questions
What is the Energieleverancier (Eneco, Vattenfall, Essent…)?
Energy supplier. The company that sells you electricity and gas. You usually pay a fixed amount each month and get a yearly bill.
How long do I have to answer a letter from the Energieleverancier (Eneco, Vattenfall, Essent…)?
It depends on the letter. Look for words like “termijn”, “uiterlijk”, “binnen” — they mark the deadline. In the Netherlands, the time to object usually starts the day after the date on the letter (dagtekening), not the day it arrives. So count from the date on the letter. To object, the letter usually names the way to do it (“bezwaar”, “beroep”, “verzet”).
Can I read a Energieleverancier (Eneco, Vattenfall, Essent…) letter in English?
Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in Dutch. Your letter never leaves your device.
Other offices in the Netherlands
Belastingdienst · Dienst Toeslagen (Belastingdienst/Toeslagen) · CJIB (Centraal Justitieel Incassobureau) · Gemeente · Waterschap / hoogheemraadschap · UWV · IND (Immigratie- en Naturalisatiedienst) · SVB (Sociale Verzekeringsbank)