Fornecedor de energia (EDP, Galp, Endesa…) letter explained in English

Energy supplier. The company that sells you electricity or gas.

Letters you may get

• Fatura — your bill with the amount and due date
• Aviso de interrupção — an unpaid bill; they may cut the supply after the notice period
• Alteração de preços — your price changes

What to do

• If you can’t pay, call them and ask for a payment plan before the cut-off date.
• If your income is low, ask about the social tariff (tarifa social).
• Find the deadline. Look for “prazo”, “até”, “data limite”.
• Write the reference number from the letter on everything you send back, and keep copies.
• If you disagree with a decision, object in writing before the deadline (“reclamação graciosa”, “audiência prévia”, “defesa”, “oposição”, “impugnação”, “recurso”, “reclamação”). See the template.

Questions

What is the Fornecedor de energia (EDP, Galp, Endesa…)?

Energy supplier. The company that sells you electricity or gas.

How long do I have to answer a letter from the Fornecedor de energia (EDP, Galp, Endesa…)?

It depends on the letter. Look for words like “prazo”, “até”, “data limite” — they mark the deadline. In Portugal, a letter sent by registered post is usually treated as received on the third day after it was posted. Check if the deadline is in working days (dias úteis) or in calendar days. To object, the letter usually names the way to do it (“reclamação graciosa”, “audiência prévia”, “defesa”, “oposição”, “impugnação”, “recurso”, “reclamação”).

Can I read a Fornecedor de energia (EDP, Galp, Endesa…) letter in English?

Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in Portuguese. Your letter never leaves your device.

Other offices in Portugal

Finanças / Autoridade Tributária e Aduaneira (AT) · Segurança Social · IEFP (Instituto do Emprego e Formação Profissional) · AIMA (Agência para a Integração, Migrações e Asilo) · Câmara Municipal / Junta de Freguesia · Tribunal · Agente de execução · ANSR / PSP / GNR