Compañía de luz, gas o agua letter explained in English
Energy or water company. The company that sells you electricity, gas or water.
Letters you may get
- Factura — your bill, usually every month or two
- Requerimiento de pago / aviso de corte — unpaid bills; they may cut the supply
- Cambio de condiciones — new prices or contract terms
What to do
- If they warn about cutting your supply, call them right away and ask for a payment plan.
- If your income is low, ask about the bono social. It lowers the bill and gives more protection from cuts.
- Find the deadline. Look for “plazo”, “hasta el”, “días hábiles”.
- Write the reference number from the letter on everything you send back, and keep copies.
- If you disagree with a decision, object in writing before the deadline (“recurso de reposición”, “reclamación económico-administrativa”, “recurso de alzada”, “reclamación previa”, “alegaciones”, “oposición”, “recurso”). See the template.
Words you may see
- Requerimiento
- Formal request to send documents, give information or pay.
Questions
What is the Compañía de luz, gas o agua?
Energy or water company. The company that sells you electricity, gas or water.
How long do I have to answer a letter from the Compañía de luz, gas o agua?
It depends on the letter. Look for words like “plazo”, “hasta el”, “días hábiles” — they mark the deadline. In Spain, deadlines usually count from the day after the letter is delivered (notificación). A paper letter is delivered on the day you receive it; an electronic one when you open it, or 10 calendar days after it was made available. We estimate 3 days for post — use the real date if you know it. To object, the letter usually names the way to do it (“recurso de reposición”, “reclamación económico-administrativa”, “recurso de alzada”, “reclamación previa”, “alegaciones”, “oposición”, “recurso”).
Can I read a Compañía de luz, gas o agua letter in English?
Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in Spanish. Your letter never leaves your device.
Other offices in Spain
Agencia Tributaria (AEAT) · Tesorería General de la Seguridad Social (TGSS) · Instituto Nacional de la Seguridad Social (INSS) · Servicio Público de Empleo Estatal (SEPE) · Oficina de Extranjería / Policía Nacional · Ayuntamiento · Dirección General de Tráfico (DGT) · Organismo de recaudación / Diputación