Water company letter explained in English

Water company. Supplies water and takes away waste water. Water companies can’t cut off water to homes for unpaid bills.

Letters you may get

• Water bill — charges for the year or half year
• Reminder — a payment is late
• Meter letter — about a new or changed water meter

What to do

• If money is tight, ask about a social tariff or WaterSure. They can lower your bill.
• Unpaid water bills can still go to debt collectors or court, so ask for a plan early.
• Find the deadline. Look for “by”, “within”, “no later than”.
• Write the reference number from the letter on everything you send back, and keep copies.
• If you disagree with a decision, object in writing before the deadline (“mandatory reconsideration”, “administrative review”, “representations”, “challenge”, “appeal”, “dispute”, “review”). See the template.

Questions

What is the Water company?

Water company. Supplies water and takes away waste water. Water companies can’t cut off water to homes for unpaid bills.

How long do I have to answer a letter from the Water company?

It depends on the letter. Look for words like “by”, “within”, “no later than” — they mark the deadline. In the UK, a letter sent by first class post is usually treated as delivered on the second working day after it was posted. But many deadlines, for example for appeals, count from the date printed on the letter. To object, the letter usually names the way to do it (“mandatory reconsideration”, “administrative review”, “representations”, “challenge”, “appeal”, “dispute”, “review”).

Can I read a Water company letter in English?

Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in English. Your letter never leaves your device.

Other offices in the United Kingdom

HM Revenue and Customs (HMRC) · Department for Work and Pensions (DWP) · Council (borough, district or city council) · Driver and Vehicle Licensing Agency (DVLA) · TV Licensing · Home Office / UK Visas and Immigration (UKVI) · County Court / Magistrates’ Court / Tribunal (HMCTS) · Enforcement agents (bailiffs)