Electricity or gas supplier letter explained in English
Energy supplier. The company that sells you electricity or gas, for example Electric Ireland, Bord Gáis Energy or SSE Airtricity.
Letters you may get
- Bill — what you used and when to pay
- Arrears or disconnection warning — unpaid bills
- Price change letter — your tariff changes
What to do
- If you can’t pay, call them and ask for a payment plan. Suppliers must offer one before disconnecting.
- If a complaint isn’t solved, you can go to the CRU for free.
- Find the deadline. Look for “by”, “within”, “no later than”.
- Write the reference number from the letter on everything you send back, and keep copies.
- If you disagree with a decision, object in writing before the deadline (“review”, “appeal”, “dispute”, “objection”). See the template.
Words you may see
- arrears
- Money you owe because regular payments were missed, for example rent.
Questions
What is the Electricity or gas supplier?
Energy supplier. The company that sells you electricity or gas, for example Electric Ireland, Bord Gáis Energy or SSE Airtricity.
How long do I have to answer a letter from the Electricity or gas supplier?
It depends on the letter. Look for words like “by”, “within”, “no later than” — they mark the deadline. In Ireland, many deadlines count from the date printed on the letter. When a deadline counts from when you received it, Briefly adds about 2 days for post — check the envelope or postmark if you are close to the deadline. To object, the letter usually names the way to do it (“review”, “appeal”, “dispute”, “objection”).
Can I read a Electricity or gas supplier letter in English?
Yes. Take a photo of the letter with Briefly. It explains the letter in plain English, finds the deadline and the amount, and gives you ready-made replies in English. Your letter never leaves your device.
Other offices in Ireland
Revenue (Revenue Commissioners) · Department of Social Protection (Intreo) · County or City Council · Courts Service (District / Circuit Court) · Sheriff / Revenue Sheriff · Debt collection agency · An Garda Síochána · Motor Tax / NDLS