Reply letter templates for the United Kingdom

Ready-made letters in English, with an English explanation.

• Object to the decision (appeal) — Use this if you think the decision is wrong. Check the letter first: many UK offices want their own form or an online request, and some want a review (for example a mandatory reconsideration) before an appeal. Send it before the deadline and keep proof of posting.
• Ask for more time (extension) — Use this if you can’t make the deadline. Send it before the deadline ends.
• Ask to pay in parts (payment arrangement) — Use this if you can’t pay the full amount at once. Offer an amount you can really pay every month.
• Ask for a new appointment — Use this if you can’t come. Send it before the appointment and add proof if you can (for example a doctor’s note).
• Ask for a mandatory reconsideration — Use this if you disagree with a benefit decision. Send it within one month of the date on the decision letter — you can also ask by phone or in your Universal Credit journal. You must do this before you can appeal to a tribunal.
• Challenge a Penalty Charge Notice — Use this if you think the PCN is wrong, for example the signs were unclear or you had a valid permit. Send it within the discount period (usually 14 days) — the council often keeps the discount open while it looks at it. Many councils also accept challenges online.
• Dispute the debt and ask for proof — Use this if you don’t recognise the debt or the amount looks wrong. Send it within the time in the letter (for a letter of claim, 30 days) and keep a copy. Ask them to put collection on hold while they reply.